If you raise cancellation requests within 2 hours of placing the order, we will accept those requests. if we have not printed the canvas, then we can accept cancellations after few days after order as well.
For artworks delivered in India.
We do not accept return requests.

For artworks delivered outside India
We do not accept return requests for paintings delivered outside India owing to customs/shipping complications in bringing them back. In order to give a clearer picture on what to expect, International customers can request us for additional images of the artwork by sending us an email on studio@artophy.com after the order is placed. Please note images are not shared for customised prints or prints as no difference is expected there. Refunds are only issued for default size paintings in special cases.

Return Process
If eligible for returns, you can raise return request in your Artophy account. If you had paid online using cards / online banking – we will refund to the same account. If you had paid using NEFT/RTGS – we will ask you for your bank account number and IFSC code for processing refunds. We do not levy any return fee.

Returns for Customized Artworks
Returns are not accepted for Custom Sized delivered in India or outside India. However customers can request for additional images to be emailed before shipping.

For Lost / Damaged Shipments
In rare case of lost shipments, we will offer full refunds irrespective of the delivery location.
In rare case of delivery of damaged artwork, we will offer refund amounts based on the condition of the same. This will be taken case on case basis once reported to us.